Technical Quality Specialist - Figma Weave (Singapore)

The role

You will troubleshoot complex bugs and work with internal teams to elevate the Figma Weave experience. You will diagnose sophisticated bugs, interact with customers via email and forum, and advocate for quality improvements to Product and Engineering.

What you will do

• Develop expertise in Figma Weave products to diagnose sophisticated bugs
• Interact with Figma Weave customers daily via email and the forum
• Troubleshoot complex customer inquiries to identify root causes and report bugs to Engineering
• Serve as the point of contact for critical technical issues and own customer communication
• Make recommendations for tooling and process improvements
• Develop documentation and training materials as a subject matter expert
• Identify trends and communicate insights to Product and Engineering to advocate for fixes and enhancements
• Keep the Product Support team updated on high-priority bugs and fixes

Required qualifications

• 2+ years of experience working in a QA or Support environment for a technical SaaS product
• Troubleshooting and debugging experience across multiple platforms
• Consultative communication skills to translate complex technical concepts for technical and non-technical stakeholders
• Resilience and adaptability to work across teams and navigate ambiguity

Nice to have

• Japanese

Before you apply

• Candidates must keep cameras on during video interviews
• In-person onboarding is required if hired
• Candidates may submit up to 5 applications during any rolling 30-day period
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection

About the company

Figma's platform helps teams bring ideas to life through brainstorming, prototyping, and real-time collaboration. They are building AI-native tools to bridge the gap between AI capabilities and human creativity.