Bilingual Customer Service Representative

The role

You will answer incoming calls and other communications from loan customers. You will also make outbound calls to provide follow-up support and maintain customer records.

What you will do

• Answer incoming calls and other communications from loan customers
• Resolve customer requests in a timely, professional, and courteous manner
• Make outbound calls to provide follow-up support
• Accurately create, update, and maintain customer records

Required qualifications

• Bilingual in Portuguese and English and/or Spanish and English
• Strong communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Basic computer and data entry skills
• Ability to handle multiple tasks while maintaining attention to detail

Benefits

• Medical – Multiple plans to choose from including HSA and traditional
• Dental
• Vision
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

Before you apply

• First National Bank of America uses E-Verify to confirm employment eligibility

About the company

First National Bank of America is seeking customer-focused bilingual candidates to join our Call Center team. The quality of our people is the foundation for our success.