Bilingual Mortgage Collector - 12PM-9PM Shift

The role

You will connect with customers to provide assistance when mortgage payments are past due. You will handle inbound and outbound calls to help borrowers identify challenges and offer payment or resolution options.

What you will do

• Handle inbound and outbound calls with customers regarding their home loan accounts
• Work with borrowers to identify challenges and offer payment or resolution options
• Document account activity accurately and follow up as needed
• Collaborate with internal teams to ensure smooth servicing and compliance
• Use English and Spanish and/or Portuguese to support our diverse customer base

Required qualifications

• Bilingual in English and Spanish and/or Portuguese
• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively

Nice to have

• Previous experience in customer service, call center, or financial services

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

Before you apply

• First National Bank of America uses E-Verify to confirm employment eligibility

About the company

First National Bank of America recognizes that the quality of our people is the foundation for our success. They seek exceptional individuals who value a challenging work environment that rewards contributions.