Bilingual Customer Service Supervisor

The role

The Customer Service Supervisor will lead daily operations of the Customer Service Department. This person will motivate representatives, handle supervisor level calls, and assist with hiring, training, and scheduling.

What you will do

• Deliver more than customers expect
• Motivate Customer Service Representatives to achieve exceptional results
• Respond quickly to inquiries from internal and external customers
• Communicate and navigate changes to policies and procedures
• Establish new processes within the department
• Lead the daily operations of the Customer Service Department
• Take supervisor level calls
• Assist with hiring, training and development
• Assist with employee schedules
• Monitor calls to ensure high standards are maintained

Required qualifications

• Exceptional verbal communication skills in English and Spanish
• Effectively navigate challenging customer interactions
• Proven experience working effectively in a fast-paced environment
• Strong self-management and prioritizing capabilities
• Demonstrate patience and active listening skills
• Innovative thinking with ability to share and implement new ideas
• Working knowledge of Microsoft Excel, Word, and general computer skills

Nice to have

• Prior management experience with demonstrable leadership success

Benefits

• Medical – Multiple plans to choose from including HSA and traditional
• Dental
• Vision
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

Before you apply

• First National Bank of America uses E-Verify to confirm employment eligibility

About the company

First National Bank of America recognizes that the quality of our people is the foundation for our success. They seek individuals who value a challenging work environment that rewards contributions.