Bilingual Online Branch Supervisor - 9AM-6PM Shift

The role

This candidate will lead the Online Branch by overseeing a team of virtual bankers. The role ensures the virtual branch delivers on service, sales, compliance, and operational excellence.

What you will do

• Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
• Resolve complex account issues and ensure client satisfaction
• Lead, motivate, and coach a team of virtual bankers to meet individual and branch performance goals
• Provide regular feedback, performance reviews, and development plans
• Drive deposit, lending, and cross-sell growth through coaching
• Support bankers in uncovering client needs and recommending suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards
• Maintain accurate client records and follow up on pending documentation

Required qualifications

• Bilingual fluency (e.g., English & Spanish) – verbal and written
• Strong knowledge of deposit and consumer lending products
• Exceptional interpersonal, communication & leadership skills
• Ability to work in a goal-oriented, team-focused environment
• Minimum 1 year of prior banking or financial services experience
• Ability to quickly course correct and adapt in culture of change

Nice to have

• Experience with Jack Henry

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

Before you apply

• First National Bank of America uses E-Verify to confirm employment eligibility

About the company

First National Bank of America is seeking client-focused Bilingual Supervisor with a servant heart to lead our Online Branch. The quality of our people is the foundation for our success.