Firstnationalbankofamerica
Bilingual Collector (Part-Time)
Lansing, MI. Posted 2 months ago
The role
This person will contact borrowers with past-due mortgage accounts. You will use customer service skills to handle various situations.
What you will do
- Initiating and receiving incoming and outgoing phone calls
- Establishing repayment schedules
- Facilitating receipt of payments via ACH and other methods
- Confirming data on the customer's account
- Achieving the departmental delinquency goals
Required qualifications
- Bilingual (Spanish/English)
- Strong communication and customer service skills
- Ability to handle confidential information and multitask effectively
Nice to have
- Previous experience in customer service, call center, or financial services
Benefits
- Discounted childcare
- Pet Insurance
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
- Complimentary snacks
Before you apply
- First National Bank of America uses E-Verify to confirm employment eligibility
About the company
First National Bank of America is looking for customer-focused candidates. The quality of its people is the foundation for its success.