Bilingual Support Specialist

The role

Bilingual Support Specialists build relationships with English and Spanish-speaking customers seeking home ownership. You will handle new mortgage inquiries through phone, email, and request forms to uncover client needs and gather information.

What you will do

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge
• Document all customer communications accurately
• Perform in a team-oriented environment

Required qualifications

• Native-like fluency in English and Spanish
• Patience, empathy, enthusiasm and exceptional communication skills
• Customer service experience in a professional setting
• Proven history of showing up prepared, on time, and ready to contribute each day
• Time management and organizational skills
• Ability to learn and work with various business software

Nice to have

• Fluency in Portuguese

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

Before you apply

• First National Bank of America uses E-Verify to confirm employment eligibility

About the company

First National Bank of America recognizes that the quality of our people is the foundation for our success. They seek exceptional individuals who value a challenging work environment.