Branch Banker - No Weekends

The role

You will support customers at the Grand Rapids branch, both in person and online. You will build relationships, understand financial goals, and help customers use online banking.

What you will do

• Engage with customers in full financial conversations to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services, including account access and setup
• Contribute to branch deposit goals by leveraging lobby traffic and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Required qualifications

• Strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Benefits

• Medical, with multiple plans including HSA and traditional; premiums as low as $0.00
• Dental, with premiums as low as $0.00
• Vision, low premium plan
• Discounted childcare
• Pet insurance
• Paid Time Off (PTO)
• 401k with employer match

Before you apply

• Employment eligibility is confirmed through E-Verify

About the company

First National Bank of America is an Equal Opportunity Employer that values people with a servant's heart and recognizes that the quality of its people is the foundation of its success.