Peer Support Specialist Bilingual (Arabic, CORE Guide)

The role

Core Guides support individuals living with serious mental illness to achieve behavioral and physical wellness. You will conduct community outreach, coordinate care, and act as a primary point of contact to help individuals access healthcare and resources.

What you will do

• Conduct community outreach to individuals with SMI in homes, community locations, and care settings
• Support health needs by scheduling appointments and assisting with telehealth access
• Build trust and relationships to empower individuals to pursue recovery goals
• Serve as the primary point-of-contact using engagement techniques
• Facilitate access to benefits, resources, and transportation
• Assist with care coordination and accompany individuals to appointments
• Provide timely and thorough documentation of encounters
• Perform initial and ongoing telephonic outreach
• Participate in ongoing training and professional development

Required qualifications

• Empathy, compassion, and approachability
• Excellent listening, communication, and interpersonal skills
• Personal knowledge of recovery
• Patience, persistence and a desire to help individuals experiencing SMI and/or SUD
• Comfort working collaboratively within multidisciplinary team
• Basic proficiency with smartphone and computer technology
• Openness to receiving feedback and a commitment to professional growth
• Lived experience with SMI and/or SUD
• Must hold or obtain active credentialing as a National Certified Peer Recovery Support Specialist (NCPRSS) through NAADAC
• Valid driver’s license in good standing
• Eligibility to drive under the company’s insurance policy
• Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application

Nice to have

• Experience with direct in-person outreach and engagement for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of whole health and trauma-informed approaches to peer support
• Familiarity with local community resources, behavioral health systems, and the criminal justice system

Benefits

• Base salary
• Equity
• Performance bonus potential
• Comprehensive health, dental, vision, and mental wellness coverage
• 401(k) with company match
• 16 weeks of paid parental leave
• 120 hours of vacation annually in the first year
• 160 hours of vacation annually after one year

Before you apply

• Must apply for NCPRSS credentialing within 90 days to 6 months of hire and achieve full certification within 1 year
• Team members must complete a paid training period and pass assessments
• Employment is contingent upon attesting to medical clearance requirements including vaccinations for COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria
• Not able to offer sponsorship

About the company

firsthand supports individuals living with SMI through a holistic approach including peer recovery specialists, benefits specialists and clinicians. The company uses lived experience to build trust and help individuals reconnect to necessary healthcare.