High Intensity Case Manager (RISE Guide)

The role

RISE Guides support a small, high-touch panel of individuals with complex acuity levels. They provide intensive post-discharge management, coordinate substance use disorder treatment, and help navigate systemic barriers in the community.

What you will do

• Provide intensive post-discharge management and transitions of care
• Coordinate and support Substance Use Disorder treatment plans
• Support individuals in navigating medication and addressing adherence barriers
• Develop safety and action planning based on individual supports and triggers
• Co-navigate systemic barriers like appointments, transportation, and enrollment
• Resolve social challenges such as housing, food, and transportation
• Participate in daily huddles and regular IPRs
• Maintain engagement and build trusting relationships through empathy
• Support the RISE care team to help individuals avoid sentinel or traumatic events

Required qualifications

• Lived experience with SMI and/or SUD and recovery
• Two years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
• Empathy, compassion, and approachability
• Excellent listening, communication, and interpersonal skills
• Personal knowledge of recovery and/or behavioral health
• Patience, persistence and a desire to help individuals experiencing SMI and/or SUD
• Comfort working collaboratively within multidisciplinary teams
• Comfort or willingness to be an advocate in acute healthcare settings
• Strong personal boundaries and ability to navigate high-stress situations
• Mastery with technical tools like smart phones, email, messaging services, and apps
• Openness to receiving feedback and commitment to professional growth
• Training or experience in de-escalation techniques or willingness to be trained

Nice to have

• Certified Case Manager (CCM) Certification
• Experience with direct in-person engagement for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of whole health and trauma-informed approaches to peer support
• Familiarity with local community resources, behavioral health systems, and the criminal justice system
• Ability to thrive in a mobile environment, spending 80%+ of time in the community
• Eagerness to expand knowledge about a broad range of health conditions
• Valid driver’s license in good standing and ability to operate a vehicle

Benefits

• Base salary
• Equity
• Performance bonus potential
• Comprehensive health, dental, vision, and mental wellness coverage
• 401(k) with company match
• 16 weeks of paid parental leave for both parents
• 120 hours of vacation in the first year
• 160 hours of vacation annually after one year

Before you apply

• Agreement to complete a paid training period and pass assessments
• Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds certification
• Employment is contingent upon attesting to medical clearance and vaccinations for COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria
• Not able to offer sponsorship

About the company

firsthand supports individuals living with SMI through a holistic approach including peer recovery specialists, benefits specialists and clinicians. The company uses lived experience to build trust and support individuals in reconnecting to healthcare.