Manager, Community Behavioral Health

The role

The Manager, Community Operations manages market-level community-based staff to ensure consistent, person-centric approaches. This role involves supervising community teams, managing performance, and expanding local referral networks.

What you will do

• Lead, motivate, and inspire community teams of peers, social workers, and clinicians
• Be accountable for the success of the Community Team and coordinate community-based team members
• Ensure the execution of operational and strategic plans
• Expand local community presence and referral networks with local care providers
• Support management of individual and team performance to OKRs
• Communicate progress and pain points to internal staff and external partners
• Lead recruitment of community-based staff
• Collaborate with People and Learning and Development teams for staff development
• Collaborate across multidisciplinary teams to drive integrated care

Required qualifications

• Exceptional interpersonal and communication skills
• Excellent organizational, project management, and problem-solving skills
• Strong management and supervisory skills
• Ability to be flexible and adaptable to changing strategies
• Openness in sharing best practices and challenges with leadership
• Direct community experience working with individuals living with SMI
• Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs
• Minimum five years' experience in a healthcare-focused business
• Minimum of three years of direct supervisory experience
• Experience working in a multidisciplinary setting
• Ability to operate a vehicle
• Active driver’s license in good standing and eligible to drive under Company insurance policy

Nice to have

• Experience supervising peer recovery specialists and/or community behavioral health staff
• Experience leading community-based teams
• Experience in an early-stage startup

Benefits

• Base salary
• Equity
• Performance bonus potential
• Health coverage
• Dental coverage
• Vision coverage
• Mental wellness coverage
• 401(k) with company match
• 16 weeks of paid parental leave
• 120 hours of vacation annually in the first year
• 160 hours of vacation annually after one year

Before you apply

• Employment is contingent upon attesting to medical clearance requirements including evidence of vaccination or immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria
• Not able to offer sponsorship at this time

About the company

firsthand supports individuals living with SMI through a holistic approach including peer recovery specialists, benefits specialists and clinicians. The team works with health plan partners to change how society supports those most impacted by SMI.