Mid-Market Account Director

The role

The Mid-Market Account Director manages customer relationships and overall account strategy for a defined set of existing accounts. This hunting role focuses on driving new revenue through upselling and cross-selling Five9 products and services.

What you will do

• Establish credibility and cultivate relationships with existing customers
• Collaborate with the Five9 team to develop a comprehensive sales strategy
• Identify growth opportunities and uncover other divisions within customer organizations
• Proactively identify opportunities to upsell additional Five9 products or services
• Develop and present compelling proposals
• Stay informed about industry trends, market dynamics, and competitor activities
• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure

Required qualifications

• Minimum of 8 years of successful experience in sales
• Track record of exceeding targets
• Ability to work independently and as part of a team in a fast pace, rapid change environment
• Success selling at the C-level
• Documented track record of sales excellence
• A proven sales hunter and closer
• Superior professional presence and business acumen
• Ability to travel up to 50%

Nice to have

• Experience in the CCaaS and/or SaaS with agent count of 100 - 3,000

Benefits

• Health, dental, and vision coverage beginning on the first day of employment
• Five9 covers 100% of the employee portion of health, dental and vision coverage
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

About the company

Five9 is a leading provider of cloud contact center software. The company has a team-first culture and celebrates diversity.