Senior Manager, Global Benefits & Well-Being

The role

The Senior Manager, Global Benefits & Well-Being supports the implementation and operational oversight of global benefit programs. This role focuses on global execution, vendor management, and coordination with regional HR teams.

What you will do

• Lead the implementation of global benefits and well-being programs
• Manage, coach, and develop the Global Benefits team
• Monitor and assess benefit programs and market trends
• Coordinate with regional People/HR teams to align program administration
• Lead the development and execution of communication materials
• Manage relationships with benefit brokers, vendors and consultants
• Contribute to the annual benefits review process
• Collaborate with Legal, external partners and internal stakeholders for compliance
• Partner with Finance and external consultants to support budgeting and cost tracking
• Maintain and improve documentation, governance frameworks, and internal processes

Required qualifications

• 7+ years of global benefits management experience in complex, matrixed organizations
• Strong knowledge of local legislation, compliance, and cultural considerations
• Proven expertise in program execution, vendor management, cost analysis, and budgeting
• Deep understanding of how global organizations operate and support local benefits
• Strong communication, collaboration, and presentation skills
• Experience influencing senior leaders
• Demonstrated business, financial, and HR acumen
• Skilled at using data to inform recommendations
• Effective in project management, problem-solving, and navigating ambiguity
• Builds strong partnerships and drives accountability in agile, fast-paced settings
• Highly organized with attention to detail

Benefits

• Health, dental, and vision coverage
• Five9 covers 100% of the employee portion of health, dental and vision coverage
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

About the company

Five9 is a leading provider of cloud contact center software. The company has a team-first culture and celebrates diversity.