Field Service Technician (Installations) – Newcastle upon Tyne, UK (Fixed-Term, Minimum 20 Hours/Week)

The role

The Field Service Technician will complete installations for customers. This involves mounting, connecting, and configuring camera hardware and onboarding products into the system.

What you will do

• Installation of camera hardware including mounting, connecting and configuring
• Respond promptly to installation requests and ensure customer SLAs are met
• Maintain accurate records of installation activities
• Onboarding/scanning products into the system
• Operate power tools safely and efficiently
• Adhere to safety protocols and guidelines
• Work collaboratively with team members
• Maintain a high level of attention to detail
• Meet or exceed speed and quality Key Performance Indicators (KPIs)
• Communicate effectively with supervisors and team members

Required qualifications

• Proven Field Service Technician Experience
• Strong technical aptitude and troubleshooting skills
• Proficiency in using power tools and other installation equipment
• Strong physical stamina to work on feet and perform physically demanding tasks for up to 9 hours
• Excellent attention to detail
• Ability to work well under pressure and meet tight deadlines
• Effective communication skills
• Full valid UK driving licence
• Reliable transportation to travel to sites
• Ability to work nights and weekends

Nice to have

• Previous experience in field service, installation, construction, or a related field

Benefits

• Paid Time Off
• Pension
• Sick Leave

About the company

Focal Systems is the industry leader in retail AI solutions. The company uses deep-learning computer vision to automate and optimise brick-and-mortar retail.