Field Service Team Lead (Installations) – Birmingham, UK (Fixed-Term, Minimum 30 Hours/Week)

The role

You will lead and coordinate a team of Field Service Technicians to oversee the installation and deployment of camera hardware. This role involves managing site installations, conducting site checks, and ensuring quality and speed KPIs are met.

What you will do

• Lead and coordinate a team of Field Service Technicians on site
• Mount, connect and configure camera hardware
• Conduct pre-installation site checks and briefings
• Act as the primary point of contact for the customer on site
• Review and sign off on completed installations
• Maintain accurate records of installation activities
• Onboarding/scanning products into the system
• Attend and lead installations at various clients during night hours
• Operate power tools safely and efficiently
• Enforce safety protocols and guidelines

Required qualifications

• Full valid UK driving licence
• Reliable transportation to travel to sites
• Proven Field Service Technician Experience including some experience leading or supervising others
• Demonstrated ability to lead, motivate, and coordinate a small team
• Strong technical aptitude and troubleshooting skills
• Proficiency in using power tools and other installation equipment
• Strong physical stamina to work on feet and perform physically demanding tasks for up to 9 hours
• Excellent attention to detail
• Ability to work well under pressure and meet tight deadlines
• Effective communication skills
• Ability to work nights and weekends

Nice to have

• Previous experience in field service, installation, construction, or a related field

Benefits

• Paid Time Off
• Pension
• Sick Leave

About the company

Focal Systems is the industry leader in retail AI solutions. They automate and optimise brick-and-mortar retail using deep-learning computer vision.