Field Service Technician (Installations) – Midlands, UK (Fixed-Term, Minimum 20 Hours/Week)

The role

The Field Service Technician will complete installations of camera hardware at customer sites. This role involves mounting, connecting, and configuring hardware while meeting quality and speed KPIs.

What you will do

• Installation of camera hardware including mounting, connecting and configuring
• Respond promptly to installation requests and ensure customer SLAs are met
• Maintain accurate records of installation activities using company-provided tools
• Onboarding/scanning products into the system
• Operate power tools safely and efficiently
• Adhere to safety protocols and guidelines
• Work collaboratively with team members
• Maintain a high level of attention to detail
• Meet or exceed speed and quality Key Performance Indicators (KPIs)
• Communicate effectively with supervisors and team members

Required qualifications

• Full valid UK driving licence
• Reliable transportation to travel to sites
• Proven Field Service Technician Experience
• Strong technical aptitude and troubleshooting skills
• Proficiency in using power tools and other installation equipment
• Strong physical stamina to work on feet and perform physically demanding tasks for up to 9 hours
• Excellent attention to detail
• Ability to work well under pressure and meet tight deadlines
• Effective communication skills
• Ability to work nights and weekends

Nice to have

• Previous experience preferably in field service, installation, construction, or a related field

Benefits

• Paid Time Off
• Pension
• Sick Leave

About the company

Focal Systems is the industry leader in retail AI solutions. The company uses deep-learning computer vision to automate and optimise brick-and-mortar retail.