Retail Consultant - UK

The role

You will ensure retail partners receive support and achieve maximum return on investment from Focal technology solutions. You will drive customer adoption, manage onboarding, and act as a link between retailers and the product team.

What you will do

• Drive change management and adoption through onboarding experiences.
• Identify and remove roadblocks to technology utilisation.
• Act as the voice and champion of the customer.
• Prioritise enhancement requests to influence the product roadmap.
• Travel to enabled stores to strengthen engagement and adoption.
• Facilitate internal collaboration across Focal teams.
• Serve as a strategic advisor to customers.
• Define, implement, and adopt best practices.
• Monitor and analyse performance to quantify improvements.
• Make proactive, data-driven recommendations.

Required qualifications

• Bachelor's degree or equivalent experience.
• Mid or senior-level experience within the retail sector.
• 5+ years in a retail technology client-facing role such as customer success, account management, consulting, project management, change management, or onboarding / training.
• Exceptional communication, interpersonal, and listening skills.
• Strategic thinking skills.
• High intellectual curiosity.
• Ability to manage multiple priorities in a fast-paced, unstructured environment.
• Ability to commute to stores as required.
• Ability to work on international projects.

Nice to have

• Experience in grocery.
• Involvement in digital transformation and/or process improvement initiatives.
• Working proficiency in other European languages.

Benefits

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Parental Leave
• Learning and Development Budget

About the company

Focal Systems is a Silicon Valley startup leading in retail AI solutions using deep learning computer vision. They aim to automate and optimise brick-and-mortar retail.