Field Service Technician (Maintenance) – London, UK (Fixed-Term, Minimum 30 Hours/Week)

The role

The Field Service Technician will maintain, deploy, and ensure the adoption of camera hardware installations. Work involves onsite and offsite maintenance, routine preventative checks, and installing products onto shelves and ceilings.

What you will do

• Onsite and offsite maintenance of camera hardware
• Diagnose, install, replace and configure hardware
• Conduct routine preventative maintenance checks
• Respond promptly to service calls to meet customer SLAs
• Maintain accurate records of service activities
• Onboarding/scanning products into the system
• Attend installations at various clients during night hours
• Install Focal Systems product onto shelves, ceilings, and other equipment
• Operate power tools safely and efficiently
• Adhere to safety protocols and guidelines

Required qualifications

• Full valid UK driving licence
• Reliable transportation to travel to sites
• Strong technical aptitude and troubleshooting skills
• Proficiency in using power tools and other installation equipment
• Strong physical stamina to work on feet and perform physically demanding tasks for up to 9 hours
• Excellent attention to detail
• Ability to work well under pressure and meet tight deadlines
• Effective communication skills
• Ability to work nights and weekends

Nice to have

• Previous experience in a field technician role, preferably in field service, installation, construction, or a related field

Benefits

• Paid Time Off
• Pension
• Sick Leave

About the company

Focal Systems is the industry leader in retail AI solutions. Their mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision.