Field Service Manager - South, UK

The role

The Field Service Manager will oversee store installations and manage contractors and internal teams. This person will maintain Service Level Agreements and ensure projects are completed on time and to high standards.

What you will do

• Oversee and coordinate all store installations.
• Manage all maintenance Service Level Agreements (SLAs) within the responsible regions.
• Ensure all projects and store renovations are completed on time and within budget.
• Communicate project updates to internal stakeholders and external customers.
• Manage and support Team Leads.
• Conduct interviews and make hiring decisions within the responsible regions.
• Provide ongoing training and professional development for team members.
• Manage the performance of team members and implement the disciplinary procedure as required.
• Communicate with clients, vendors, and internal teams.
• Work with external third party contractors to coordinate additional labour requirements.

Required qualifications

• Proven experience in field service management, installations, or a related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.
• Strong communication skills for interacting with clients, vendors, and team members.
• Full, valid UK driving licence
• Reliable personal vehicle
• Working smartphone
• Proficiency in basic reporting tools and Google Workspace
• Ability to travel as needed to oversee installations

Benefits

• Competitive Salary
• Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget

About the company

Focal Systems is a Silicon Valley startup leading in retail AI solutions. They automate and optimise brick-and-mortar retail using deep learning computer vision.