Field Service Technician (Maintenance) – Birmingham, UK (Casual Worker Contract)

The role

The Field Service Technician will maintain, deploy, and support camera hardware installations. Work involves onsite and offsite maintenance, routine preventative checks, and product onboarding at customer sites.

What you will do

• Onsite and offsite maintenance of camera hardware
• Diagnose, install, replace and configure hardware
• Conduct routine preventative maintenance checks
• Respond promptly to service calls to meet customer SLAs
• Maintain accurate records of service activities
• Onboarding and scanning products into the system
• Attend installations at various clients during night hours
• Install product onto shelves, ceilings, and other equipment
• Operate power tools safely and efficiently
• Adhere to safety protocols and company policies

Required qualifications

• Full valid UK driving licence
• Reliable transportation to travel to sites
• Proven Field Service Technician Experience
• Strong technical aptitude and troubleshooting skills
• Proficiency in using power tools and other installation equipment
• Strong physical stamina to work on feet and perform physically demanding tasks for up to 9 hours
• Excellent attention to detail
• Ability to work well under pressure and meet tight deadlines
• Effective communication skills
• Ability to work nights and weekends

Nice to have

• Previous experience in field service, installation, construction, or a related field

Benefits

• Paid Time Off
• Pension
• Sick Leave

About the company

Focal Systems is the industry leader in retail AI solutions. The company uses deep-learning computer vision to automate and optimise brick-and-mortar retail.