Forter
Senior Product Manager – Chargeback Recovery & Dispute Management
Israel - Tel Aviv. Posted 13 days ago
The role
You will own the Chargeback Recovery and Dispute Management product domain end-to-end. This includes defining the strategy and roadmap for dispute ingestion, evidence building, and revenue recovery through AI and PSP integrations.
What you will do
- Define the vision and long-term roadmap for Chargeback Recovery and Dispute Management
- Own the full product surface including merchant UI, dispute ingestion, and submission
- Set the strategy for connecting to direct PSPs and processors
- Lead the evolution of Dispute Agent and related AI capabilities
- Own releases end-to-end including requirements, training, and rollout
- Run a regular Dispute Management Product Council with GTM stakeholders
- Act as the primary product point of contact for Sales, Presales, Implementation, and Customer Success
- Support complex enterprise deals and strategic merchant syncs
- Own product documentation, Help Center, and internal enablement content
- Create one-pagers, ROI frameworks, and customer-facing presentations
Required qualifications
- Experience in the chargebacks/disputes ecosystem
- Understanding of reason codes, representment, and card network programs
- Knowledge of dispute data flow between issuers, acquirers, PSPs, and merchants
- 5+ years of product management experience in B2B SaaS
- Proven track record of owning a domain end-to-end
- Comfortable defining requirements for systems using webhooks, APIs, and batch file processing
- Excellent written and verbal communication skills
Nice to have
- Experience at or working directly with large e-commerce merchants, PSPs or dispute vendors
Benefits
- RSU offerings
- L&D programs built around AI tools
- 4.5 day weeks (Appreciation Fridays and Sundays)
- Team outings
- Local cultural celebrations
About the company
Forter is a human-first, AI-built company that provides identity intelligence to protect revenue and unlock customer experiences. They power commerce decisions for nearly 1 million businesses globally.