Suppression Manager

The role

This person will provide strategic leadership and operational oversight for the suppression department. They will manage P&L statements, field quality control, regulatory compliance, and team development to drive business growth.

What you will do

• Manage daily scheduling, dispatching, and routing efficiency for field service technicians.
• Maintain full accountability for the department's gross revenue, profit margins, and operating budgets.
• Conduct field spot checks and ride-alongs to audit technician workmanship, customer service, and compliance with NFPA standards.
• Recruit, hire, coach, and evaluate the performance of fire protection technicians and administrative support staff.
• Enforce local, state, federal, and OSHA guidelines.
• Lead mandatory safety meetings and Toolbox Talks.
• Coordinate with purchasing to regulate shop material stock levels, tools, and fleet vehicle maintenance.
• Partner with sales teams to build strategic customer relationships, upsell services, and secure code-compliance contracts.
• Coordinate final project handoffs and system checkouts with the Authority Having Jurisdiction (AHJ), general contractors, and owners.

Required qualifications

• 5+ years of experience in service-based operations management across multiple facilities.
• 3+ years in a supervisory or departmental leadership role.
• Proficiency with service dispatching software, CRM platforms, and ERP suites.
• Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.
• Ability to split time between an office environment and active field job sites.
• Capability to safely lift up to 50 pounds, climb ladders, and ascend stairs.
• Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs.

Nice to have

• Bachelor’s degree in Business Administration, Construction Management, or a related field
• Fire life safety industry experience, including portable extinguishers and pre-engineered kitchen/industrial suppression systems
• Professional state certifications or NICET licensing in fire protection/suppression

Benefits

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities

Before you apply

• Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing

About the company

Fortis Fire & Safety provides industry-leading fire protection & security services across the United States. The company includes brands such as CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services.