Inspections Billing Coordinator

The role

This person will review inspection and service documentation to process billing and invoicing. They will maintain customer account records and ensure accurate revenue capture for fire sprinkler and fire alarm work.

What you will do

• Review completed inspection, testing, maintenance, and service work orders for accuracy.
• Process customer invoices and billing transactions.
• Verify labor hours, materials, equipment usage, and subcontractor charges.
• Collaborate with technicians, sales, and management to resolve billing discrepancies.
• Maintain accurate billing records, customer account information, and service histories.
• Track completed inspections and service work for timely invoice generation.
• Assist with recurring contract billing and preventative maintenance agreements.
• Generate customer reports and billing summaries.
• Submit inspection reports and compliance documentation to customers and third-party platforms.
• Serve as a primary point of contact for customer billing inquiries.

Required qualifications

• High school diploma or GED
• 1-3 years of experience in billing, invoicing, accounts receivable support, service administration, contract administration, customer service, or a related administrative role.
• Proficiency with Microsoft Office Suite, including Outlook and Excel.
• Ability to learn and adapt to new software platforms, business systems, and reporting tools.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to review billing documentation and reconcile information across multiple systems.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to collaborate with office personnel, field staff, accounting teams, and management.
• Occasional lifting of office materials up to 15 pounds.

Nice to have

• Associate’s or Bachelor’s degree
• Experience supporting a service-based, construction, mechanical, fire protection, HVAC, electrical, plumbing, or field service organization
• Basic understanding of accounting principles, billing processes, and accounts receivable practices
• Experience in the fire protection, fire alarm, fire sprinkler, HVAC, electrical, mechanical, construction, plumbing, or related service industries
• Familiarity with inspection programs, preventative maintenance agreements, recurring service contracts, and compliance-related documentation
• Experience processing high-volume invoicing within a field service or project-based environment
• Understanding of service work orders, job closeout processes, customer billing requirements, and revenue recognition workflows
• Experience working with ServiceTrade or similar service management platforms
• Familiarity with customer contracts, purchase orders, not-to-exceed limits, and billing terms
• Experience supporting accounts receivable activities, payment tracking, and customer account reconciliation

Benefits

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities

Before you apply

• Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing.

About the company

Fortis Fire & Safety provides industry-leading fire protection and security services across the United States. The company operates under a People-First philosophy and includes several brands such as CJ Suppression and Piper Fire Protection.