Low Voltage Service Technician (Security & Fire Alarm)

The role

This person will service, troubleshoot, maintain, and repair commercial security systems including access control, CCTV, and intrusion systems. They will also support fire alarm service activities.

What you will do

• Service, troubleshoot, repair, and maintain commercial access control, CCTV, and intrusion alarm systems.
• Perform diagnostic testing and resolve hardware, software, and communication issues on security systems.
• Support service, testing, troubleshooting, and repair of commercial fire alarm systems.
• Respond to customer service requests and provide timely resolution of system issues.
• Identify system deficiencies and recommend corrective actions.
• Complete service reports, work orders, and required documentation accurately and on time.
• Communicate effectively with customers before, during, and after service visits.
• Coordinate with project managers and schedulers regarding job status, material needs, and service requirements.
• Support system upgrades, device replacements, and minor installations as needed.
• Participate in after-hours support and on-call rotation as required.

Required qualifications

• Minimum of 3 years of experience servicing commercial low-voltage systems.
• Strong troubleshooting experience with Access Control Systems, CCTV / Video Surveillance Systems, or Intrusion Alarm Systems.
• Working knowledge of commercial fire alarm systems, including troubleshooting and basic service activities.
• Ability to diagnose and resolve wiring, network, power, and device-related issues.
• Familiarity with NFPA 72 and general life safety system requirements.
• Ability to read blueprints, wiring diagrams, and technical documentation.
• Strong customer service and communication skills.
• Self-motivated with the ability to work independently.
• Proficiency with computers, mobile devices, and manufacturer software tools.
• Valid driver’s license and acceptable motor vehicle record.

Nice to have

• Experience with security platforms such as Lenel, Avigilon, Genetec, Software House, Brivo, Honeywell, DSC, Bosch, or similar systems
• Experience servicing commercial fire alarm systems such as Notifier, Fire-Lite, EST, Siemens, Silent Knight, or Simplex
• Fire alarm programming experience
• NICET certification
• FASA/BASA certification

Benefits

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities

Before you apply

• Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing

About the company

Fortis Fire & Safety provides industry-leading fire protection and security services across the United States. The company includes brands such as CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services.