Customer Success Engineer Federal with a TS/SCI w/CI

The role

You will provide post-sales technical leadership to the Federal client base. You will act as a subject matter expert to ensure successful usage and adoption of Forward Networks technologies.

What you will do

• Providing advice and guidance as the Forward Networks subject matter expert
• Taking ownership of post-sales technical issues
• Working with cross-functional teams to document problem resolution and troubleshooting
• Walking customers through the various stages of adoption with Forward Networks Platform
• Working directly with internal Product Management, Engineering, Sales and Marketing teams

Required qualifications

• B.S. Computer Science or equivalent educational experience
• TS/SCI w/ a CI Poly Clearance Required
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Government
• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques
• Superior presentation skills
• Excellent analytical & problem-solving skills
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Nice to have

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

About the company

Forward Networks was founded in 2013 by four Stanford Ph.D.s and builds a network digital twin. The company is headquartered in Santa Clara.