Senior Collections Specialist

The role

This person will manage a portfolio of past-due accounts and lead recovery efforts on complex cases. They will negotiate repayment plans and work cross-functionally to resolve delinquent accounts.

What you will do

• Manage a portfolio of delinquent accounts
• Negotiate and structure repayment plans, settlements, and payment arrangements
• Serve as an escalation point for complex, high-value, or sensitive collections cases
• Gather documentation and perform research, financial analysis, and risk evaluation
• Track and report on key collections metrics and trends
• Ensure all collections activity complies with FDCPA, state/federal regulations, and internal policies
• Partner with Finance and Legal on pre-charge-offs, write-offs, and legal or third-party referrals
• Mentor and train junior collections staff
• Identify trends in delinquency and recommend process or policy improvements
• Maintain accurate, detailed account notes and documentation in the collections/CRM system

Required qualifications

• Bachelor's degree in Finance, Business Administration, or related field (or equivalent experience)
• 5+ years of collections experience, including experience with complex, high-balance, or high-risk accounts
• Strong working knowledge of FDCPA and other applicable collections regulations
• Proven negotiation and conflict-resolution skills
• Experience with collections software, CRM systems, and Microsoft Excel
• Excellent verbal and written communication skills
• Strong analytical skills
• High attention to detail
• Ability to work independently and manage a high-volume caseload

Nice to have

• Experience with collections CRM, ACH banking, and against performance targets
• Experience with skip tracing, bankruptcy accounts, or third-party collections agencies
• Prior experience mentoring, informally leading & supporting a team, or working as a subject matter expert
• Bilingual communication skills

Benefits

• Company-subsidized medical, dental, and vision plans
• 401(k) plan with company match
• Life insurance at no cost to employees
• Generous time off plan, including rollover vacation days
• Health care and dependent care flexible spending accounts
• Commuter benefits
• Weekly breakfast, snacks, and Friday lunches provided onsite
• Opportunity for Advancement
• Gym Reimbursement for Employees on Medical Plans

About the company

Fora Financial is a technology enabled provider of flexible financing to small and medium sized businesses. They have supported more than 55,000 merchants nationwide since 2008.