IT Infrastructure Engineer

About the job

A Day in the Life of an IT Infrastructure Engineer: - Provide support and guidance to level I support technician(s) for complex problems and issues - Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support - Manages departmental activities in support of internal & external customers per SLA’s (Service Level Agreements) & OLA’s (Operational Level Agreements). - Oversee the daily management of enterprise class computing platforms with a focus on configuration management, performance/availability and resource management. - Coordinate and maintain a 7X24X365 support function that responds to incident notification within 15 minutes of every occurrence…