Implementation Specialist, Expansions

The role

You will adapt core GTM Operations tools like HubSpot and Hightouch for new markets and business lines. You will provide day-to-day support, drive tool migrations, and build repeatable playbooks and enablement documentation.

What you will do

• Extend and localize the core stack for International, Cruises, and future business lines.
• Provide day-to-day support and break-fix for non-US markets and BUs.
• Make hands-on HubSpot changes for BU needs.
• Drive lateral tool migrations across teams.
• Serve as the first point of contact for market and BU requests.
• Enable BU teams to build their own audiences, emails, and channels in Hightouch.
• Maintain always-on enablement documentation.
• Inventory in-flight migrations and BU requests.
• Build a standard intake process and a repeatable playbook.

Required qualifications

• 3+ years in marketing operations, revenue operations, or systems implementation.
• Hands-on HubSpot/Salesforce experience making configuration changes (properties, workflows).
• Hands-on experience with an ESP such as Braze or Iterable.
• Hands-on experience with Segment/Hightouch or another composable CDP tool.
• Experience leading at least one tool migration or multi-team rollout end to end.
• Experience writing enablement documentation or training for non-technical teams (playbooks, how-to guides).

Nice to have

• Experience with a warehouse-first stack (BigQuery, Snowflake, or similar).
• Travel or marketplace industry experience.

Benefits

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

Before you apply

• Authorization to work in the United States is required for full-time roles based in our New York City office.
• Fora is unable to sponsor or assist with U.S. work authorization.

About the company

Fora is a modern travel agency empowering entrepreneurs to build travel advisory businesses. The company uses AI and global supplier relationships to modernize the travel industry.