Product Operations Lead, Booking Platform (Cruise)

The role

You will own the operational foundation of the cruise business, including group inventory, booking accuracy, and commission integrity. You will build and automate processes to scale cruise deals and supplier workflows. You will work with Cruise, Partnerships, Product, Engineering, Payment Operations, and Support teams.

What you will do

• Own and evolve core operations for the cruise business
• Build, automate, and improve operational processes for cruise deals and cross-border selling
• Develop a scalable approach to managing HQ-held group inventory
• Identify opportunities to improve booking conversion and reduce operational friction
• Establish operational standards, controls, and performance metrics

Required qualifications

• 4-6 years in an operational or a similar role
• 2+ years of hands-on cruise operations, such as group inventory, bookings and modifications, supplier management, or commission reconciliation
• Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that replaced manual work
• Has owned an operational workflow end to end, with a metric they reported on and improved
• Has led a root-cause review of a recurring issue that resulted in a shipped fix
• Uses SQL to pull and analyze data and has built dashboards or reports
• Has written SOPs, runbooks, or ticket specs that others used without a walkthrough
• Has written operational tickets that engineering scoped and shipped
• Has turned an unscoped problem into a defined process, tool, or ticket without a spec to start from

Nice to have

• Experience with cruise booking platforms, GDS systems, supplier APIs, or other travel distribution technology
• Hands-on experience with workflow automation tools such as n8n, Zapier, or similar
• Has helped get a support team ready for a product launch

Benefits

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

Before you apply

• Authorization to work in the United States is required
• Fora is unable to sponsor or assist with U.S. work authorization

About the company

Fora is a modern travel agency empowering entrepreneurs to build travel advisory businesses using AI and global supplier relationships. Founded in 2021, it is a team of 250+ full-time employees based in downtown New York City.