Senior Product Manager- ICM Operations

The role

You will lead key initiatives across the ICM Operations platform, including Core Services and Business Intelligence. You will own a portfolio of platform capabilities and partner cross-functionally to define solutions for workflows, automation, APIs, and reporting.

What you will do

• Own product requirements and feature prioritization for core services and business intelligence products
• Translate complex input into structured business problems, use cases, user flows, and product ideas
• Partner with engineering to shape features, refine requirements, and make prioritization tradeoffs
• Drive alignment across engineering, operations, and leadership on priorities and outcomes
• Collaborate with operations and marketing teams for product release activities
• Gather and synthesize feedback from customers and senior leadership
• Communicate product vision and roadmap to internal teams and customers
• Create lightweight wireframes and prototypes to validate ideas

Required qualifications

• Comprehensive experience in using and building business intelligence tools, ticketing systems, and administrative tools
• Good understanding of best data visualization practices and how to build them for scale for enterprises
• Comfortable owning a product area end to end
• Collaborative and enjoy working cross-functionally
• Pragmatic, decisive, and outcomes-focused
• Strong written and verbal communicator

Benefits

• Employee stock ownership plan
• Medical coverage
• Dental coverage
• Vision coverage
• Disability insurance
• Life insurance
• Paid parental leave program
• $750 yearly training stipend

About the company

Forma.ai is a Series B startup that handles billions in annual managed commissions for market leaders. They focus on changing how companies use sales intelligence to drive business strategy.