Field Service Technician - Denver

The role

You will be the primary technical point of contact for customers across North America. You will perform equipment installation, user training, and critical repairs on 3D printing systems.

What you will do

• Unpack, install, commission, and calibrate new 3D printing systems
• Conduct structured on-site training sessions for customers
• Teach customers how to operate machinery, utilize software, and perform basic maintenance
• Perform live product demos
• Travel on short notice to perform urgent repairs
• Manage a schedule of annual maintenance visits
• Diagnose electromechanical issues to achieve single visit resolutions
• Independently manage a complex travel schedule
• Maintain records of installations, training, and repairs in Salesforce

Required qualifications

• Bachelor's degree or equivalent in a STEM-related field
• Hands-on repair experience
• Valid passport
• Capable of performing job function utilizing written procedures, verbal instructions and visual aids
• Ability to work independently with little direct supervision while traveling 80+% of the time
• Located in close proximity the Newark Airport

Nice to have

• Experience in Dental/Medical applications
• Experience with CAD/CAM
• Experience with 3D printing technologies and materials

Benefits

• Robust equity program through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Regular sponsored professional development opportunities
• Many opt-in culture events
• Unlimited 3D prints

About the company

Formlabs builds tools that allow anyone to bring ideas to life, from products to medical devices. Their 3D printing technology powers innovation at more than 50,000 industry leaders worldwide.