Technical Support Specialist - Italian speaking (fresh STEM grads)

The role

You will diagnose machine errors and analyze printer logs to find root causes. You will work with hardware, firmware, software, and materials to solve complex issues for customers in the EMEA region.

What you will do

• Troubleshoot and root-cause complex technical issues across mechanics, electronics, optics, firmware, software and resin/powder materials
• Analyze printer logs, error codes and print failures
• Run hands-on tests and reproduce issues on Formlabs printers in the Budapest lab
• Guide customers, distributors and resellers in the EMEA region through technical fixes by phone, email, chat and video
• Partner with global engineering, product and quality teams to escalate bugs and document issues
• Train resellers and customers on Formlabs printers
• Build and improve technical documentation and troubleshooting guides

Required qualifications

• Bachelor's or Master's degree in a STEM field (e.g. mechanical, electrical, mechatronics, materials, chemical or biomedical engineering, physics or a related field)
• C1 or better fluency in Italian
• C1 or better fluency in English
• Natural problem-solver
• Analytical and structured
• Able to explain technical topics clearly and patiently in writing and on the phone
• Able to work independently and in a team environment

Nice to have

• Additional European languages
• Hands-on experience from university projects, labs, theses, student teams or internships
• Experience with 3D printing, CAD, electronics, programming or scripting
• Passion for additive manufacturing and emerging technologies

Benefits

• Shares in the company through our equity program
• Hybrid work
• Catered lunch at the office 3 days per week
• Free beverages and snacks
• Private health insurance with Medicare (Blue package + hospital coverage)
• Monthly or quarterly public transportation pass for Budapest
• All You Can Move sports pass with 9,500 HUF monthly allowance
• Development opportunities both in-house and off-site
• Inclusive, dog-friendly office
• Fun team events
• Unlimited 3D prints

About the company

Formlabs builds tools that make it possible for anyone to bring their ideas to life. Their 3D printing technology powers innovation at more than 50,000 industry leaders worldwide.