Graduate Customer Intelligence Executive - Austin, TX

The role

You will join the Customer Intelligence Team to work across customer accounts. You will turn data into clear recommendations and help customers take action on insights.

What you will do

• Work across customer accounts as an expert in insight, model, and data quality
• Drive action on insight, trust in the model, and confidence in data quality
• Contribute to customer retention alongside the Account Manager
• Build expertise to solve customer problems and turn data into recommendations
• Build credibility with technical and non-technical stakeholders in customer-facing moments
• Collaborate with Account Managers and specialist teams
• Feed customer insight back to Product
• Utilise the Gen AI hub to increase efficiency

Required qualifications

• STEM or Economics graduate (or equivalent analytical background)
• Confident communicator, both written and verbal
• Interest in learning SQL
• Excel-proficient
• Organised enough to juggle multiple client priorities

Nice to have

• Curious and proactive
• Motivated by solving problems methodically
• Someone who builds trust easily, with clients and colleagues alike
• Genuinely excited about where AI and emerging tech are taking this industry

Benefits

• Be part of a leading global venture builder, Blenheim Chalcot
• Exposure to challenges and learning and development opportunities
• 14 days PTO
• 11 federal public holidays
• Your birthday off!
• Daily office snacks and treats!
• 401k

About the company

Fospha is the measurement system enterprise retail and ecommerce brands run their business on. They provide marketing teams a daily view of performance across channels to replace guesswork with trusted data.