Associate Account Manager - London, UK

London, United Kingdom. Posted a month ago

The role

You will own relationships across a portfolio of mid-size customers to drive retention, adoption, and commercial readiness. You will use the marketing measurement platform to demonstrate value and drive renewals.

What you will do

Drive renewals across your portfolio by understanding client objectives and monitoring account health
Collaborate with the Head of Customer Accounts on higher impact accounts
Turn data into impact stories to show ROI and performance to customer personas
Identify signals of growth or risk and flag adoption challenges or expansion opportunities
Contribute to proactive strategic account plans
Represent the voice of the customer internally by surfacing product feedback and feature requests

Required qualifications

2–3 years of experience in Sales, Account Management, or client-facing SaaS roles
Strong relationship builder
Comfortable with data, interpreting dashboards and spotting trends
Confident communicator across email, video, and live meetings
Organized and proactive
Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling
Naturally curious and analytical

Nice to have

Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms

Benefits

Workplace pension with matching up to 3%
£1,000/year flexible benefits allowance
Access to Wellhub
25 days annual leave plus 8 UK bank holidays
Extra day off for your birthday
More holiday the longer you stay
Life assurance worth 4x annual salary
Cycle to Work scheme
Discounts on everyday spending through benefits portal
Quarterly one-to-one sessions with a financial adviser
Access to payroll-deducted loans through Salary Finance
Paid volunteering days each year

About the company

Fospha is a measurement system for enterprise retail and ecommerce brands. The platform provides a daily view of marketing performance across channels like websites, Amazon, and TikTok Shop.