Operations Director

The role

The Operations Director leads all operational functions of Pierce Insurance Agency. This person partners with agency leadership to execute strategic priorities and ensure a scalable, profitable client experience.

What you will do

• Lead day-to-day agency operations.
• Design and implement scalable business processes.
• Establish operational standards, policies, and performance expectations.
• Develop agency-wide operational and financial reporting.
• Oversee account management and customer service teams.
• Build a formal project management framework.
• Oversee open enrollment execution.
• Establish a centralized RFP management process.
• Lead technology strategy and operational modernization.
• Evaluate organizational structure and staffing requirements.

Required qualifications

• 10+ years of operational leadership experience.
• Experience within insurance, employee benefits, brokerage, or consulting organizations.
• Strong financial and operational management capabilities.
• Experience leading multi-functional teams.
• Demonstrated success scaling service organizations.

Nice to have

• Employee benefits or voluntary benefits industry experience.
• Enrollment and benefits administration expertise.
• Technology transformation experience.
• M&A integration experience.
• Project management certification (PMP or similar).

Benefits

• Medical, vision, and dental
• 401(k) with company match
• Company paid life insurance
• STD
• LTD
• PTO starting at 18 days per year
• 10 paid holidays
• 2 floating holidays

About the company

Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the US. They are adding an Operations Director to their team at Pierce Insurance.