Operations Leader

The role

The Operations Leader serves as the operational leader for the Orange office and team members in the Glendale office. This person will lead, coach, and develop a team of 60+ insurance professionals to drive growth, accountability, and operational excellence.

What you will do

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.

Required qualifications

• Proven experience leading teams, developing talent, and driving accountability.
• Strong understanding of insurance agency operations and service workflows.
• Experience supporting sales organizations and business growth initiatives.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to lead change, improve processes, and drive results.
• Active California insurance license(s)
• 5+ years of insurance leadership experience

Benefits

• Medical
• Vision
• Dental
• 401(k) with company match
• Company paid life insurance
• STD
• LTD
• PTO starting at 18 days per year
• 10 paid holidays
• 2 floating holidays

About the company

Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the US.