Services Consulting Specialist

The role

The Services Consulting Specialist serves as a strategic bridge between Sales and Professional Services teams. This role supports prospects through scoping, risk assessment, and requirements gathering to ensure smooth handoffs to Implementation.

What you will do

• Partner with Sales and Customer Success to evaluate prospect feasibility
• Lead prospect and customer design sessions to map operations and define solution paths
• Facilitate workshops to identify solution gaps and operational complexities
• Support Sales on RFP responses related to implementation and operations
• Provide strategic guidance on pilot programs during the pre-sales cycle
• Review and approve Rough Order of Magnitude outputs
• Own the review and finalization of the Solution Scoping Document
• Design and facilitate cross-modal business process design sessions
• Identify and flag implementation risk with pipeline opportunities
• Lead ongoing training sessions with the Sales organization

Required qualifications

• 5+ years of experience in an Implementation or Services Sales support role
• 7+ years of customer-facing experience, including enterprise-level clients in the supply chain space
• Experience assessing data readiness across multi-modal supply chain environments
• Experience diagnosing integration gaps prior to implementation
• Ability to operate with agility in a fast-paced environment
• Strong analytical skills to identify root causes and develop solutions
• Ability to build and foster cross-functional relationships

Nice to have

• Bachelor’s or Master’s degree in Business, Computer Science, or a related field
• Excellent verbal and written communication skills
• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite
• Superior presentation skills, including experience presenting to C-level executives
• Proven track record of driving successful implementations with enterprise clients
• Strong critical thinking skills
• Ability to travel up to 40% as needed

Benefits

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation
• Employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

About the company

FourKites is a leader in AI-driven supply chain transformation and a pioneer of real-time visibility. The company uses its platform to help global brands prevent disruptions and optimize supply chain performance.