Associate Product Manager / Product Manager — Over-the-Road Visibility

The role

You will own product outcomes for the Over-the-Road portfolio including Truckload, LTL, Parcel and Last Mile. You will work with data, build prototypes, and partner with engineering and design to ship features.

What you will do

• Own product outcomes for OTR modes including tracking quality, ETA accuracy and carrier coverage
• Track and analyze adoption, engagement and retention KPIs
• Find friction points and adoption gaps using usage data and customer feedback
• Build and prioritize a backlog to improve customer stickiness
• Write SQL to explore feature usage and customer behavior
• Use AI coding tools to build working prototypes and internal tools
• Work in product analytics platforms to maintain dashboards
• Run discovery sessions and join onboarding calls, QBRs and support escalations
• Work with Engineering and Design through scoping, development and post-launch monitoring
• Support Product Marketing with onboarding materials and release notes

Required qualifications

• Associate Product Manager: 2–4 years in product management or a related role
• Product Manager: 5+ years, including end-to-end ownership of a product area
• Practical experience in supply chain or logistics
• Strong SQL and familiarity with analytics tools
• Proven use of AI tools to build prototypes, scripts and internal tools
• Strong customer engagement skills
• Experience working with distributed engineering teams across time zones
• Ability to work with significant overlap with US Central Time

Nice to have

• Experience with two or more of truckload, LTL, parcel and last mile
• Prior work on SaaS onboarding flows, feature adoption programs or customer health scoring
• Experience with Pendo, Amplitude or similar product analytics tools
• Familiarity with agile development and working directly with engineering squads
• Bachelor's degree in engineering, operations, supply chain, economics or another quantitative field

Benefits

• Medical benefits start on first day of employment
• 36 PTO days (Sick, Casual and Earned)
• 5 recharge days
• 2 volunteer days
• Home office setup and technology reimbursement
• Lifestyle & family benefits
• Mental wellness support and guidance
• Ongoing learning & development opportunities

About the company

FourKites is a leader in AI-driven supply chain transformation and a pioneer of real-time visibility. The company helps global brands prevent disruptions and optimize supply chain performance.