Service Advisor

The role

The Service Advisor serves as the primary point of contact for service guests. This role involves documenting repair needs, coordinating with technicians, and communicating repair findings and pricing to customers.

What you will do

• Serve as the primary point of contact for service guests.
• Listen to customer concerns and document repair and maintenance needs.
• Coordinate with technicians and internal teams.
• Greet guests promptly and review vehicle concerns.
• Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Prepare accurate repair orders.
• Provide timely updates and explain recommendations and repair findings.
• Obtain approvals for additional work.
• Work with technicians, parts, warranty, and management to ensure efficient service processes.
• Identify opportunities to improve customer retention and service sales.

Required qualifications

• High school diploma or equivalent
• Valid driver’s license and insurable driving record
• Ability to communicate effectively with customers, technicians, and management
• Ability to prepare accurate repair orders and maintain detailed documentation

Nice to have

• Automotive dealership or service advising experience
• Basic proficiency with dealership management systems, service software, and standard office applications

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick leave
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

About the company

Mercedes-Benz of Beverly Hills is part of the nation's #1 family-owned automotive group, Fletcher Jones Automotive Group.