BMW Genius

The role

You will help create an ownership experience by making BMW technology easy for customers to understand. You will support vehicle deliveries and assist guests with technology questions on the service drive.

What you will do

• Welcome guests and provide a personalized, premium BMW ownership experience.
• Educate customers on BMW technology, vehicle features, controls, connectivity, and driver-assistance systems.
• Conduct vehicle deliveries and Encore Delivery appointments.
• Support customers after delivery by answering product questions and providing hands-on technology assistance.
• Assist guests on the service drive with vehicle features and technology.
• Stay current on BMW models, features, technology, and product updates.
• Partner with Sales, Service, and other dealership teams.

Required qualifications

• Strong interest in automotive technology and the ability to quickly learn new products and features.
• Excellent communication skills.
• Customer-focused approach.
• Professional, polished, approachable, and comfortable working directly with customers.
• Strong attention to detail, organization, and follow-through.
• Ability to work collaboratively in a fast-paced dealership environment.
• Valid driver’s license and ability to meet applicable dealership and manufacturer requirements.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

About the company

BMW of Santa Monica is part of the nation’s #1 family-owned automotive group. Their mission is to deliver a world class guest experience through the pursuit of excellence.