BMW Service Advisor

The role

The Service Advisor serves as a liaison between customers and technicians. This person greets guests, documents repair needs, and communicates service recommendations and pricing.

What you will do

• Serve as the primary point of contact for service guests.
• Listen to customer concerns and document repair and maintenance needs.
• Coordinate with technicians and internal teams.
• Greet guests promptly and professionally.
• Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Prepare accurate repair orders.
• Provide timely updates and explain recommendations and repair findings.
• Obtain approvals for additional work.
• Work with technicians, parts, warranty, and management to ensure efficient service processes.
• Identify opportunities to improve customer retention and service sales.

Required qualifications

• Valid driver’s license
• Ability to meet dealership and insurance requirements

Nice to have

• Previous experience as a Service Advisor
• Strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service department workflow

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

About the company

BMW of Santa Monica is part of the Fletcher Jones Automotive Group, a family-owned automotive group.