Call Center Representative

The role

You will engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries. You will generate sales opportunities and schedule appointments for the Sales team.

What you will do

• Engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries.
• Generate sales opportunities by following up with internet leads, previous inquiries, and prospective customers.
• Schedule and confirm sales appointments, encouraging customers to visit the dealership.
• Maintain consistent follow-up with customers to build relationships, sustain interest, and maximize appointment opportunities.
• Accurately document customer interactions, lead status, appointments, and follow-up activities in the CRM system.
• Coordinate with the Sales team to ensure a smooth transition from initial customer contact to dealership visit.

Required qualifications

• Strong verbal and written communication skills with a friendly, professional, and persuasive approach.
• Confidence making outbound calls, engaging prospective customers, and overcoming objections.
• A proactive, persistent, and results-oriented mindset with the ability to meet performance goals.
• Strong organizational and time management skills with the ability to manage multiple customer interactions and follow-up activities.
• Comfortable using computers, CRM systems, and multiple communication platforms.
• Ability to work effectively in a fast-paced, team-oriented call center environment.
• Dependability, professionalism, and a genuine commitment to delivering an exceptional customer experience.

Nice to have

• Previous experience in a call center, business development, customer service, or sales environment preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

About the company

Fletcher Jones Automotive Group provides a work environment where productivity, creativity, and personal and professional growth can flourish. The company aims to attract, nurture, and retain the most talented people in the industry.