Wholesale Parts Advisor

The role

The Wholesale Parts Advisor builds business relationships with repair facilities, body shops, commercial accounts, and wholesale customers. This person provides parts support, processes orders, and coordinates with shipping and delivery teams.

What you will do

• Assist wholesale customers with parts inquiries, pricing, availability, and order placement
• Identify and source automotive parts using manufacturer catalogs and dealership systems
• Process wholesale orders efficiently and accurately
• Coordinate with the Shipping and Receiving team and delivery drivers
• Communicate with customers regarding backorders, special orders, shipping updates, and order status
• Develop and maintain strong working relationships with repair facilities, body shops, fleet accounts, and commercial customers
• Promote dealership parts programs, manufacturer promotions, and value-added services
• Work with the Parts Department and management team to support inventory accuracy and order efficiency
• Handle returns, credits, and warranty-related parts transactions
• Maintain accurate records, invoices, and customer account information

Required qualifications

• Previous experience as a Parts Advisor
• Strong knowledge of automotive parts, accessories, and manufacturer catalog systems
• Excellent customer service and relationship-building skills
• Strong communication, organization, and multitasking abilities
• Ability to work efficiently in a fast-paced environment with a high level of accuracy
• Ability to solve problems, prioritize tasks, and follow through on customer requests
• Professional attitude with a team-oriented mindset

Nice to have

• Mercedes-Benz experience strongly preferred
• CDK experience a plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid sick time
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

About the company

Fletcher Jones Automotive Group provides a work environment where productivity, creativity, and personal and professional growth can flourish.