Senior Director, Consumer Protection Team (Strategy & Operations)

New York, NY; San Francisco, CA. Posted a month ago

The role

You will serve as Head of the Consumer Protection Team, reporting to the COO. You will develop the team's roadmap, manage a high-performing team, and drive strategic priorities across Product, Credit Risk, Marketing, Customer Success, and Legal & Compliance.

What you will do

Develop the team's roadmap, operating priorities, and success metrics
Develop and manage a high-performing team
Design reporting systems, frameworks, and processes
Partner with senior leaders to set goals and policies
Identify and champion opportunities to deliver value for customers
Lead high-priority initiatives from definition through execution
Distill progress into executive-facing monthly memos and facilitate review meetings

Required qualifications

10+ years of professional experience, ideally in management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies
Entrepreneurial mindset
Ability to thrive in fast-paced, dynamic environments
Exceptional conceptual thinker
Skilled at influencing up
Strong bias for action
Obsessive attention to detail
High bar for work quality
Excellent written and verbal communicator
Exceptionally analytical
Demonstrated AI fluency

Nice to have

Prior team leadership experience

About the company

Flex is a growth-stage, NYC headquartered FinTech company building the payment layer for life's financial obligations. It aims to give households control over their cash flow by offering choice over how and when payments are made.