Flex
Senior Manager, Strategy & Operations (Consumer Protection Team)
New York, NY. Posted 20 days ago
The role
You will partner with the Senior Director of the Consumer Protection Team to drive high-impact projects. You will identify customer experience insights, collaborate on solutions, and build systems to achieve customer-first goals.
What you will do
- Partner with the Senior Director to set strategy and translate it into goals and frameworks
- Apply business knowledge and analytical skills to pinpoint challenges
- Partner with Analytics and Data Science to test hypotheses and build infrastructure
- Work with Product Managers and functional leads to prioritize customer experience
- Distill progress into executive-level reports
- Communicate with senior stakeholders
- Manage a diverse portfolio of projects
Required qualifications
- 5+ years of relevant work experience, ideally in management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies
- Entrepreneurial mindset
- Ability to thrive in fast-paced, dynamic environments
- Exceptional conceptual thinker
- Strong bias for action
- Obsessive attention to detail
- High bar for work quality
- Well honed interpersonal skills
- Excellent written and verbal communicator
- Exceptionally analytical
- Demonstrated AI fluency
Nice to have
- SQL proficiency
Benefits
- Relocation assistance program for candidates outside of the NY/NJ area
About the company
Flex is a growth-stage, NYC headquartered FinTech company building the payment layer for life's financial obligations. It allows households to see, split, and pay bills to help build a positive credit history.