Senior Account Manager

The role

The Account Manager will help clients grow and realize Flexport value by understanding their supply chain and finding solutions. You will manage client experiences, identify upsell opportunities, and architect 3-year supply chain roadmaps.

What you will do

• Navigate complex organizational hierarchies with key client executives and stakeholders.
• Meet regularly with clients to monitor account health and improve experience.
• Identify, develop, and close upsell, cross sell and renewal opportunities.
• Report on client financials and ensure consistent payment schedules.
• Lead and participate in client onboarding and creating standard operating procedures.
• Scope and guide implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America.
• Monitor client metrics data and work with Global Operations teams to address escalations.
• Prepare content for regular client touch points.
• Architect 3-year supply chain roadmaps aligned with global business goals.

Required qualifications

• Fluency in both English and Dutch is required
• 5+ years of experience in supply chain operations, sales/account management or a client facing role
• 2+ years experience in logistics, freight forwarding, or supply chain
• Client-centric
• Hands-on, process-oriented, structured thinking with strong problem-solving skills
• Deeply curious
• Next-level attention to detail
• Strong business acumen
• Proven track record of (cross) selling a product
• Strong focus on growing your customers through a consultative approach

About the company

Flexport aims to make global commerce easy through innovative technology and solutions. The company moves more than $19B of merchandise across 112 countries a year.