Trucking Vendor Performance Associate – Ocean Gateway

The role

You will manage ground performance strategy and planning within assigned markets to achieve over 95% destination On-Time Performance. This involves managing vendors, developing performance dashboards, and collaborating with procurement and execution teams.

What you will do

• Develop and own vendor relationships to support growth and service.
• Develop dashboards to measure trucking SLAs.
• Manage performance reporting at a market and vendor level.
• Provide Product Support to drayage carriers through onboarding, training, and coaching.
• Provide feedback and recommendations for drayage market allocations.
• Oversee implementation of new FCL/LCL destination business.
• Navigate service escalations alongside Gateway Operator peers.

Required qualifications

• BA/BS degree and/or 2+ years of experience in relevant freight forwarding, transportation or supply chain roles
• Excellent communication, interpersonal, and organizational skills
• In depth knowledge of product and technology within the industry
• Experience building product and partnering with product teams
• Industry expert for knowledge on ground transportation
• Experience with imports and/or exports from a sales, operational and procurement perspective
• Experience building and maintaining strong relationships and partnerships with vendors
• Analytical skills and metric / data based approach to solving problems
• Strong analytical background and knowledge of analytical tools (Excel, etc)
• Strategic vision and ground floor execution
• Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard/report building

About the company

Flexport aims to make global commerce easy through innovative technology and exceptional people. The company moves more than $19B of merchandise across 112 countries a year.