Senior Account Manager, Fulfillment

The role

You will act as a strategic liaison between merchants and internal teams to ensure merchant success and growth in fulfillment services. You will manage significant client relationships, drive revenue growth, and lead cross-functional projects to deliver client outcomes.

What you will do

• Contribute to the strategic direction of the account management function
• Mentor junior team members
• Lead cross-functional project teams to deliver client outcomes
• Lead strategic relationships with significant accounts
• Develop and implement strategic account plans
• Act as the primary point of contact for merchants
• Drive revenue growth by identifying expansion opportunities
• Track and analyze metrics to measure account health and performance
• Identify early warning indicators of client dissatisfaction
• Collaborate with Product, Operations, and Sales teams

Required qualifications

• Bachelor's degree in Business, Supply Chain Management, or a related field
• 8+ years experience in account management or client success
• Success leading projects and driving strategic initiatives
• Success managing a substantial book of business ($25M+)
• Exceptional strategic thinking capabilities
• Experience leading cross-functional project teams
• Deep understanding of supply chain, logistics, or fulfillment industries
• Exceptional communication skills and ability to influence at multiple levels
• Strong financial and analytical acumen
• Experience leading change management and transformation initiatives
• A compliance-first mindset

Benefits

• Bonus
• Equity
• Medical
• Dental
• Flexible time off

About the company

Flexport aims to make global commerce easy through innovative technology and exceptional people. The company moves more than $19B of merchandise across 112 countries a year.