Account Executive I (Farmer)

The role

You will manage a portfolio of Flexport clients to drive satisfaction and retention. You will serve as the primary contact for communications, run business reviews, and identify cross-sell and upsell opportunities.

What you will do

• Manage a portfolio of Flexport clients to drive satisfaction and retention.
• Serve as the primary point of contact for day-to-day client communications.
• Run regular business reviews with support from templates and senior teammates.
• Identify and surface early cross-sell and upsell opportunities.
• Collaborate with internal teams to resolve client issues.
• Review client performance data to identify trends and potential risks.
• Build knowledge of Flexport's product suite and global trade operations.
• Work with Hunters to ensure seamless customer transitions.

Required qualifications

• 1+ years of experience in account management, direct sales, client success, operations, or a similar client-facing role.
• Demonstrated ability to build rapport and trust with clients.
• Strong communication and listening skills.
• Curiosity about how accounts grow and what drives client value.
• Comfort working within defined processes.
• A 'compliance first' attitude.

Nice to have

• logistics, supply chain, or SaaS background

Benefits

• Structured onboarding and mentorship
• Clear growth path
• Hands-on experience with a global platform
• Collaborative team environment
• Medical
• Dental
• Flexible time off

About the company

Flexport aims to make global commerce easy through innovative technology and solutions. The company moves more than $19B of merchandise across 112 countries a year.