Account Manager III, Fulfillment

The role

You will act as a liaison between merchants and internal teams to ensure merchant success and drive growth in fulfillment services. You will manage strategic relationships, implement account plans, and identify upsell opportunities.

What you will do

• Support the account management team by following established frameworks and processes
• Lead strategic relationships with significant accounts
• Manage relationships with key client decision-makers
• Develop and implement strategic account plans
• Act as the primary point of contact for merchants
• Identify and pursue upsell and expansion opportunities
• Track and analyze metrics to measure account health and performance
• Collaborate with Product, Operations, and Sales teams

Required qualifications

• Bachelor's degree in Business, Supply Chain Management, or a related field
• 3-5+ years of experience in account management or client success
• Success leading projects and driving strategic initiatives
• Experience managing a substantial book of business ($15M -$30M)
• Experience leading cross-functional project teams
• Deep understanding of supply chain, logistics, or fulfillment industries
• Exceptional communication skills and ability to influence at multiple levels
• Compliance-first mindset

Benefits

• Bonus
• Equity
• Medical
• Dental
• Flexible time off

About the company

Flexport aims to make global commerce easy through innovative technology and solutions. The company moves more than $19B of merchandise across 112 countries a year.